TERMS AND CONDITIONS
1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS
By checking the acknowledgment box and proceeding with your purchase from Trailblaze Motors LLC (“Trailblaze Motors,” “TBM,” “we,” “our,” or “us”), you (“Customer” or “Purchaser”) hereby represent that you have read, understood, and agree to be bound by the following Terms and Conditions. These Terms govern all purchases of TBM products, including but not limited to the Omega Electric Motorcycle and related models (“Products”).
2. OFF-ROAD USE DISCLOSURE
All Trailblaze Motors Omega and associated models are designed, engineered, and marketed primarily for off-road use only, unless expressly stated otherwise. TBM makes no guarantee, representation, or warranty that the Product is street-legal in any jurisdiction. Compliance with federal, state, or local vehicle registration requirements is the sole responsibility of the purchaser. Any modification or attempt to register a non-homologated Product for public road use is undertaken entirely at the purchaser’s own risk.
3. AGE AND RESIDENCY REQUIREMENTS
To purchase any TBM Product directly from Trailblaze Motors LLC: The purchaser must be at least 18 years of age at the time of purchase. Purchaser must reside within the United States or within a jurisdiction where TBM is authorized to sell and ship its Products. Purchases made in violation of this clause are subject to immediate cancellation and refund at TBM’s sole discretion.
4. FRAUD PREVENTION AND IDENTITY VERIFICATION POLICY
To protect against fraudulent transactions, Trailblaze Motors LLC may require identity verification prior to order fulfillment. Customer may be asked to provide a valid government-issued photo ID and/or to verify identity via email, text message, or live video call. Trailblaze Motors LLC reserves the right to cancel any order it deems suspicious, high-risk, or unverifiable, without obligation to ship or complete the sale. Orders flagged by our fraud detection systems will not be processed until verification is complete.
5. SHIPPING AND DELIVERY
Products are shipped F.O.B. (Free on Board) from our distribution facility. Title and risk of loss transfer to the purchaser upon handoff to the carrier. Purchaser is responsible for providing accurate shipping information. Trailblaze Motors LLC is not responsible for delays or damages occurring in transit. For Hawaii and Alaska Orders: Due to higher freight costs, shipments to Hawaii and Alaska are subject to additional surcharges. TBM reserves the right to either redirect your order to an authorized local distributor, or place your order on hold pending an invoice for additional freight charges. If neither option is acceptable to the purchaser, TBM may cancel the order and issue a refund less applicable processing fees.
6. REFUND AND RETURN POLICY
Each Trailblaze Motors motorcycle is manufactured on a made-to-order basis according to the specifications selected by the purchaser. Once an order has entered the production or assembly process, or has been processed for shipping, the Company shall be deemed to have commenced fulfillment. Upon commencement of manufacturing or shipping processing, all payments become non-refundable, and the purchaser expressly waives any right to cancel or rescind the order for any reason, including but not limited to change of mind, delay in delivery, or product preference. Prior to the start of manufacturing or shipping processing, the Company may, in its sole discretion, authorize a cancellation request and refund, less any applicable administrative or processing fees. Once production or shipping processing has begun, no refund, credit, or exchange shall be issued under any circumstance.
7. WARRANTY AND LIMITATION OF LIABILITY
Trailblaze Motors LLC provides a limited warranty covering defects in materials and workmanship for non-wearable components, including the controller, motor, and battery, under normal use and maintenance. Warranty claims must be submitted in writing to team@trailblazemotors.com and accompanied by proof of purchase. Warranty coverage does not extend to misuse, neglect, accidents, modifications, or commercial use without prior authorization. Trailblaze Motors LLC shall not be liable for incidental, indirect, consequential, or punitive damages, including loss of profit, use, or goodwill, even if advised of the possibility thereof.
8. NO IMPLIED WARRANTIES
Except as expressly stated herein, Trailblaze Motors LLC disclaims all implied warranties, including but not limited to merchantability and fitness for a particular purpose. No oral or written information provided by TBM shall create any warranty not expressly set forth in these Terms.
9. AMENDMENTS AND MODIFICATIONS
Trailblaze Motors LLC reserves the right to amend, update, or modify these Terms at any time without prior notice. The version in effect at the time of purchase shall govern the transaction.
10. ACKNOWLEDGMENT OF UNDERSTANDING
By checking the acknowledgment box and proceeding with your purchase, you affirm that: You have read, understood, and agreed to these Terms in their entirety. You understand that the Omega and related models are primarily designed for off-road use. You accept all associated risks, limitations, and legal responsibilities arising from your purchase and operation of the product.
11. ASSEMBLY AND CUSTOMER RESPONSIBILITIES
The Omega Electric Motorcycle is shipped in a secured transport crate and is approximately ninety percent (90%) pre-assembled upon delivery. The Purchaser is responsible for completing the final assembly, which includes but is not limited to bolting the rear shock, installing the front wheel, and mounting the handlebars. Detailed assembly instructions are provided in the Owner’s Manual included with the Product and are also available on Trailblaze Motors LLC’s official website. The Purchaser acknowledges that improper assembly or failure to follow the provided instructions may void applicable warranties and assumes all liability for injury or damage resulting from incomplete or incorrect assembly. Trailblaze Motors LLC shall not be liable for damages or injuries arising from assembly performed by unqualified individuals or failure to adhere to official guidance and torque specifications.